At 3VENU, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, purchase our products, or engage with our services.
By visiting or using the 3VENU website, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of information to serve you better:
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Personal Information: Name, email address, phone number, billing/shipping address, and payment details provided during purchases or inquiries.
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Account Information: Login credentials, saved preferences, and purchase history when you create an account.
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Transaction Information: Order details, invoices, and payment confirmations.
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Communication Records: Emails, live chat interactions, or customer support queries.
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Technical Data: IP address, browser type, device details, and cookies to improve website performance.
2. How We Use Your Information
Your information is used to:
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Process and deliver your orders efficiently.
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Provide personalized recommendations and support.
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Communicate updates, offers, and promotional content (with your consent).
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Improve website performance, security, and user experience.
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Handle returns, exchanges, and customer service requests.
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Facilitate bulk orders and customized school uniform solutions.
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Comply with legal obligations and fraud-prevention requirements.
3. Sharing of Information
We respect your trust and do not sell or rent your personal information to third parties. However, we may share data with:
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Logistics Partners: For product delivery and order tracking.
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Payment Gateways: To securely process transactions.
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Service Providers: For IT support, marketing, or analytics, under strict confidentiality agreements.
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Legal Authorities: If required by law, regulation, or legal process.
4. Data Security
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We use secure encryption, firewalls, and payment gateways to protect your personal and financial data.
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Only authorized personnel have access to customer information.
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While we take all precautions, no online platform can guarantee 100% security. Customers are advised to keep their login credentials confidential.
5. Cookies & Tracking Technologies
Our website uses cookies and tracking tools to:
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Remember your preferences and shopping cart.
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Analyze browsing patterns for better website functionality.
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Show relevant ads and promotions.
You can manage or disable cookies in your browser settings, though some features may not function properly without them.
6. Your Rights
As a valued customer, you have the right to:
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Access, update, or correct your personal information.
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Request deletion of your data (subject to legal and transactional obligations).
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Opt out of marketing communications at any time.
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Withdraw consent for non-essential data usage.
7. Third-Party Links
Our website may contain links to third-party sites. 3VENU is not responsible for their privacy practices or content. We encourage you to review their policies when visiting external websites.
8. Children’s Privacy
While 3VENU manufactures customized school uniforms, our website is not intended for direct use by children under 18. Parents/guardians must place and manage orders on behalf of minors.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. Updates will be posted on this page, and continued use of our website implies acceptance of revised terms.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
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📧 Email: privacy@3venu.com
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📞 Phone/WhatsApp: +91-8052251447
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⏰ Support Hours: 09 AM – 8 PM IST
At 3VENU, your trust is our foundation. Just as we are committed to delivering premium-quality sportswear, activewear, and uniforms, we are equally dedicated to protecting your privacy and ensuring a safe, reliable shopping experience.